Mis Wintergear Case Study Essay Example for Free

Mis Wintergear Case Study EssayMIS 2301 Winter Gear Distribution Case StudywPlaces innConfirm secern and delivery date, issues posterconfirms invoicefulfills order and ships goodsfollow up delivery conditions met, and payment receivedwPlaces orderConfirm order and delivery date, issues invoiceconfirms invoicefulfills order and ships goodsfollow up delivery conditions met, and payment receivedWinter Gear DistributionWinter Gear DistributionFastFitFastFit1.WGBWGBFastFitFastFit2.A atomic number 53 personnel computerA single personnel computerSalesSalesscannerscanneroperationsOperationsArrows Flow of operation1 FastFit places order with sales personnel over the phone 2 Sales manually completes paper order forms and sends confirmation to Fastfit for each order and their delivery dates 3 FastFit confirms for orders to be filled4 Operations fills and ships orders to Fastfit5 Accounting issues invoice to FastFit6 FastFit fulfills payment as agreedLAN with 4 personalized computers, pr inter, and file serverLAN with 4 personal computers, printer, and file serverIBM ASA 400 system with 3 CRT-terminalsIBM ASA 400 system with 3 CRT-terminalsAccountingAccountingWAN to connect departmentsWAN to connect departments3. If customers outcry and ask for the status of their orders, the answer would usually be simple because the order can be labeled as processing, fulfilled, shipped, or delivered. If the customer wanted much details, and depending on the tracking systems that the beau monde uses, they may or may not be able to give them the general location of the order (UPS map tracking). Companies would general want to fulfill orders in a timely fashion, so pushing orders out of warehouses would be recorded and their status updated, therefore, it is not much of a chore paradox. 4. Errors in filling orders are liable(predicate) because, for example, for ordering online, a customer can general edit shipment addresses, or items in their cart period the order has still n ot been shipped. If the company operated like WGD and had no communication between their departmental systems, confusion on thewhat, where, and how much of a customers order can be messed up or not reflect the changes. Aside from the errors of processing orders, delivery can have errors as well, such as late deliveries or deliveries to the wrong addresses. The business impact is that customers will be dissatisfied and frustrated due to the inefficiency of the supplier company. They will complain virtually the timeliness, or operation of a company which would harm the companys reputation and possibly decrease revenues. Bad reviews by customers can lose a companys past customers or ward away new ones. 5.Steps Time elapsed Customer places order with WGD 30-60 mins (over the phone, not very time consuming) WGD processes order 1 day (must check inventory, input order into system) WGD sends confirmation of order and delivery dates within 1 day (email, digitally) WGD fulfills and ships order 2 days (packages order, checks it over, updates order system input, ships out) Customer receives shipment 3-4 days (delivery is most time consuming but since standard delivery is 5-8 days, fulfillment and delivery add up to about 5 if in U.S) WGD issues invoice Occurs during deliveryCustomer fulfills payment Varies, can be immediately or with a payment plan WGD can likely ship an order within about 2-3 days but delivery time will be between 5-8 days. This is not a business problem because most companies operate similarly with standard delivery times, however, WGD can improve their efficiency, reduce errors, and increase customer satisfaction if they updated their systems to be interconnected and more innovational technology. 6. A scanner in the Sales Department would reduce the time needed to manually input process forms. A WAN network would in like manner be useful because it would connect the Sales, Operations, and Accounting Departments despite being in different buildin gs this decreases error probability and increases efficiency in processing, fulfillment, and shipment. ( See red figures in diagram in Q2 for changes in technology to WGD).